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Quick Start

AkiHub System Overview: Web Dashboard and Mobile App

Learn the role of the web dashboard (akihub-manager) and mobile app (akihub-app) in the AkiHub ecosystem.

How to Log In to the Web Dashboard and Enable Two-Factor Authentication (2FA)

Guide to logging in to akihub-manager and enabling two-factor authentication to protect admin accounts from unauthorized access.

Getting Familiar with the Overview Dashboard on the Web

Explore the key metrics and widgets on the Dashboard that help business owners grasp their HR situation at a glance.

Attendance & Shifts

How to Check In with a QR Code at a Branch

Guide for employees to scan a QR code to check in at a branch, plus notes on code expiration and GPS radius.

GPS Geofence Attendance: How Does the Branch Radius Work?

An explanation of the GPS radius-based geofencing mechanism AkiHub uses to verify employee check-in location.

Setting Up Shifts and Bulk Work Scheduling

Guide for managers to create shifts, build a work schedule, and bulk-import schedules via Excel.

Assigning Shifts to Employees

How managers assign specific shifts to each employee by day, handle multi-shift cases, and make urgent shift changes.

Manually Editing Attendance When an Employee Forgets to Check In/Out

Guide for managers to manually correct attendance data when an employee forgets to check in or check out.

Leave & Time Off

How to Create a Leave Request on the Mobile App

Guide for employees to create a leave request on the mobile app and track approval status in real time.

The 2-Level Leave Approval Process for Managers

An explanation of the two-level leave approval flow (level 1 and level 2) and how to process it on both the web dashboard and mobile app.

Shift-Based Time-Off: When to Use It and How to Request It

Learn about the shift-based time-off feature for urgent situations affecting a specific shift that don't deduct from annual leave.

Viewing Time-Off Statistics by Employee and Branch

Guide for managers and HR to access time-off statistics reports to spot misuse and adjust policy.

Viewing the Company-Wide Leave Calendar

Guide to viewing a consolidated view of all approved leave requests company-wide in the Calendar module to plan work proactively.

Payroll

The Monthly Payroll Process from A to Z

The steps to run monthly payroll on the web dashboard, from consolidating attendance data to pay slips being ready to send.

What Is Locking Payroll and Why Is It Needed Before Sending?

An explanation of what the payroll lock step means in the payroll process and what happens after payroll is locked.

Sending Pay Slips and Viewing Them on Mobile

Guide for HR to bulk-send pay slips and for employees to view their personal pay slip details on the mobile app.

Exporting Payroll to Excel for Records and Reconciliation

Guide to exporting a monthly payroll Excel file for internal record-keeping, accounting reconciliation, or tax reporting.

HR & Organization

Setting Up Your Org Structure: Company, Branches, Departments, Job Titles

Guide to declaring a multi-level organizational structure covering company, branches, departments, and job titles on the web dashboard.

Configuring the Geofence Radius for a New Branch

A detailed guide to obtaining GPS coordinates and setting an appropriate geofence radius when adding a new branch.

Bulk-Importing Staff Lists via Excel

Guide for HR to add many employees at once by importing an Excel file instead of creating accounts one by one.

Managing Roles and the Member Permission Matrix

Guide to creating custom roles and configuring a detailed permission matrix for each function on the web dashboard.

Recruitment & Training

Posting a Job and Opening a New Recruitment Drive

Guide for HR to create a job position, open a recruitment drive, and start collecting candidate applications on the web dashboard.

Managing the Candidate Pipeline Through Interview Rounds

Guide to dragging and dropping candidates through recruitment stages (screening, interviews, offer) on the visual pipeline board.

Creating Training Programs and Sessions for Employees

Guide to building a training program, scheduling specific sessions, and categorizing them by training type.

Creating a Post-Training Assessment and Scoring Employees

Guide to creating an assessment (quiz) linked to a training session to measure how well employees absorbed the material.

Projects & Customer CRM

Creating Projects, Assigning Members, and Managing Tasks

Guide to creating a new project, adding participating members, and managing the task list by priority level.

Managing Customer Profiles and Service Contracts

Guide to creating customer profiles, attaching contracts, and tracking applicable services/taxes for each customer in the CRM.

Handling Customer Support Tickets

Guide to receiving, assigning, and resolving support tickets submitted by customers through the customer portal.

Configuring SaaS Plans Sold to Customers

Guide to setting up the SaaS subscription plans that AkiHub offers to business customers using the platform.

Mobile App for Employees

Overview of the Home Screen on the Mobile App

Introduction to the main components of the mobile app's Home tab: today's summary, quick QR check-in, FAQ, and news.

Viewing Monthly Timesheets and Daily Details

Guide for employees to look up their monthly timesheet, view daily clock-in/out details, and spot discrepancies to report.

Logging Daily Work (Worksheet) in the App

Guide for employees to log the work they completed during the day (worksheet) for reporting and evaluation purposes.

Viewing Your Work Schedule and Holidays on Mobile

Guide for employees to look up their upcoming assigned shifts and the company's official holiday list.

Requesting Leave and Time-Off Right from Your Phone

A quick summary of how to create and track both leave requests and shift-based time-off directly in the mobile app.

Management on Mobile

Approving Timesheets and Leave Requests Quickly on Mobile

Guide for branch managers and business owners to approve timesheets and leave requests directly on the mobile app while on the go.

Managing Branch Staff on Mobile: Add, Edit, Transfer

Guide for branch managers to add new employees, edit profiles, and transfer employees to another branch directly in the app.

Shift Assignment and Manual Attendance Adjustment on Mobile

Guide for managers to assign shifts and correct inaccurate attendance data directly on the mobile app.

Viewing and Confirming Team Payroll on Mobile

Guide for branch managers to view an overview of their team's payroll, confirm figures, and mark salaries as paid in the app.

Sending Notifications and Resetting Employee Passwords from Mobile

Guide for managers to quickly notify their team and help reset passwords for employees who are locked out, right in the app.

Settings & Security

Configuring Company Branding: Logo, Colors, Email Templates

Guide to customizing your logo, brand colors, and automated email templates to keep company branding consistent across the system.

Managing Plan & Billing, Transferring Company Ownership

Guide to viewing your current plan, upgrading billing, and safely transferring company account ownership.

Using Operations Tools: Migrating Company Data

Introduction to the operations tools for system administrators used to move or resync company data when needed.

Changing Password and Enabling 2FA for Your Personal Account on Mobile

Guide for employees to change their own password, enable two-factor authentication, and update their salary bank account in the app.

Submitting Support Tickets and Viewing Personal Notifications in the App

Guide for employees to submit internal support requests and manage personal notifications received from the system or their manager.