Submitting Support Tickets and Viewing Personal Notifications in the App

Submitting a Support Ticket

When you run into an issue needing help (attendance error, payroll question, account recovery request, etc.), go to Account → Support → New Ticket, select the issue category, describe it in detail, and attach a screenshot if available.

Tracking Submitted Tickets

The ticket list shows processing status (New/In Progress/Resolved) along with the full conversation history with support/HR right inside the app.

Viewing Personal Notifications

Go to Account → Notifications to see everything you've received: leave approval results, new pay slips, manager announcements, company news — you can mark them as read or filter by type.

Tip: Attaching a clear screenshot when submitting a ticket helps the support team diagnose and resolve the issue significantly faster.